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I don't like this policy. Quick solutions Your Orders Track or cancel orders. Your Orders Track or cancel orders. Manage Prime Cancel or view benefits. Payment Settings Add or edit payment methods. Carrier Info Shipping carrier information. Account Settings Change email or password. Back to top. Get to Know Us. Amazon Payment Products. English Choose a language for shopping. There's a problem loading this menu right now. Learn more about Amazon Prime. Get fast, free shipping with Amazon Prime. Amazon Music Stream millions of songs. Amazon Advertising Find, attract, and engage customers.

Amazon Drive Cloud storage from Amazon. Alexa Actionable Analytics for the Web. AmazonGlobal Ship Orders Internationally. Amazon Inspire Digital Educational Resources. Amazon Rapids Fun stories for kids on the go. Amazon Restaurants Food delivery from local restaurants. Audible Download Audiobooks. ComiXology Thousands of Digital Comics. If this code was a gift from another player, ask them to sign in to their Order history and select Cancel item. There are a couple of places you can look for your content after redeeming a code.

If the code is for content you already own, there are a couple of places you go to install your content. You can give the code to a friend since you no longer need to redeem it. You might not be able to redeem a code to your account if you have a pending balance due on a subscription. See Pay for a past-due Microsoft subscription for more info.

If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed. Make sure to take your proof of purchase with you. The code was purchased for use in a different country or region than the one your account is set to, so you won't be able to redeem it.

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If you purchased this code, try contacting the retailer you purchased it from for assistance. If this was a gift from someone, and the person who sent it to you doesn't live in the same country or region as you, ask them to sign in to their Order history and select Cancel item. Once they do that, they can resend the code using the country or region that matches the one on your account. Some subscriptions limit the amount of time you can add using a code. If this happens, you'll need to wait before you can redeem the code. You can check how much time is left on your subscription at account.

Gift cards can be redeemed to personal Microsoft accounts, not business or corporate accounts. Skip to main content. Select Product Version. All Products. Redeem your gift card or code. Redeem a gift card or code on Windows 10 or Xbox devices Show all. Select Redeem a code. If you aren't already signed in, sign in to the Microsoft account on which you want to redeem the code.

Enter your code and select Redeem. If the card or code has money on it, we'll apply the entire balance to your Microsoft account. If the card or code is for a specific app or game, we'll add it to your personal library, where you can download and install it. When some apps or games are redeemed, they will take you to the product page where you can also download and install. Follow the instructions on the screen to redeem your gift card or code.


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Select the app or game, then select Install. Press the Guide button on the controller. Show all. The code was already redeemed Once a code has been redeemed, it can't be redeemed again.

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Check your order history to see if it was already redeemed on your account. If you have more than one Microsoft account, you might have redeemed it on the other one. Try signing in with your other Microsoft account and try redeeming again, or checking your order history. The code wasn't found Check that you entered the code correctly.


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The code was damaged or not readable If the code was damaged, scratched, or warped in some way you may not be seeing the correct characters. You can't find content after redeeming a code There are a couple of places you can look for your content after redeeming a code. You have a pending balance on a subscription You might not be able to redeem a code to your account if you have a pending balance due on a subscription.

The code hasn't been activated If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed.

Redeem your gift card or code

The code doesn't match your country or region The code was purchased for use in a different country or region than the one your account is set to, so you won't be able to redeem it. The code is for a pre-paid subscription Some subscriptions limit the amount of time you can add using a code. Other limitations Gift cards can be redeemed to personal Microsoft accounts, not business or corporate accounts.

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